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Published by Northbank Media

The surfaces a clinic is found on, and what actually controls them

A technical publication for the person who has to implement. Organic search, the local pack, Maps and Business Profile, answer engines and their citation behaviour, review platforms, citation consistency, schema and entity clarity, site performance, and how to measure each of them without inventing a number.

SURFACE 04

Google Business Profile

HIGH CONTROL
What controls it
  • Name, address, phone, website URL and appointment link
  • Primary category, additional categories and the services list
  • Opening hours, special hours, attributes and the business description
  • Photos, posts, products and the questions the business answers itself
What does not
  • Whether the profile is shown for a query
  • Public edits, review content and the star average they produce
  • Whether an appeal against a suspension succeeds
How to test it
  • Read the profile back as a member of the public, not as the owner
  • Check every field against the guidelines for representing a business
  • Confirm the website URL resolves without a redirect chain
35Articles published
8Surfaces documented
0Ranked agency lists
0Statistics we cannot source

Start here

Six pieces that between them describe the whole discipline: how a page becomes findable, how a clinic becomes one entity, and how any of it can be measured.

All surfaces

The sections

Each section covers one family of surfaces, from the mechanics of being indexed at all to the measurement frame that connects an impression to an enquiry.

What this publication will not do

It does not rank agencies. There is no list of top agencies, best agencies or recommended suppliers anywhere on this site, and there will not be one, because we have not audited those businesses and a ranking we cannot justify is a claim we should not make.

It does not invent numbers. No ranking factor weight, click-through curve or benchmark appears here unless it comes from a source that publishes its method. Where the industry quotes a figure we cannot trace, we say the figure is not verifiable and describe the mechanism instead.

It is funded by a paid directory sold on published criteria and clearly labelled as paid, and by one sponsor slot per newsletter issue at a published rate. The model is set out in full on the about page.

Briefings when the surfaces change

Documented changes to the platforms clinics depend on, roughly monthly. One labelled sponsor slot, no rankings, no invented numbers.